Privacy Policy

1. Who we are

Imba Matombo ("Imba Matombo", "we", "our", "us") is a family-run hospitality business located at 3 Albert Close, Glen Lorne, Harare, Zimbabwe. We are the data controller for personal information collected through this website and during the course of our business operations.

2. What information we collect

We may collect the following types of personal information:

• Name, email address, and phone number (submitted via enquiry or booking forms)
• Reservation details, dates of stay, and room preferences
• Event and function booking information
• Payment details (processed securely — we do not store card data)
• Communications sent to us via email or our website contact forms
• Technical data such as IP address and browser type (via cookies)

3. How we use your information

We use your personal information to:

• Process and confirm reservations and enquiries
• Communicate with you regarding your booking or event
• Send administrative messages (booking confirmations, reminders)
• Improve our website and services
• Comply with legal obligations

We do not sell or share your personal data with third parties for marketing purposes.

4. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for 7 years for financial compliance.

5. Your rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at info@imbamatombo.com.

6. Cookies

Our website uses essential cookies to function correctly. We do not use tracking or advertising cookies. By using our site, you consent to the use of essential cookies.

7. Contact

For any privacy-related queries, please contact us at:
info@imbamatombo.com
3 Albert Close, Glen Lorne, Harare, Zimbabwe