Terms & Conditions
Last updated: April 2026.
1. Acceptance of terms
By accessing or using the Imba Matombo website or making a booking with us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Reservations and bookings
All bookings are subject to availability and are confirmed only upon receipt of the required deposit and written confirmation from Imba Matombo. Prices are quoted in USD and are subject to 15% VAT and 2% tourism levy unless otherwise stated.
3. Cancellation policy
- Nightly stays: Cancellations made 48+ hours before check-in receive a full refund. Cancellations within 48 hours forfeit the first night's deposit.
- Events and functions: Cancellation terms are specified in each individual contract. Generally, deposits are non-refundable within 30 days of the event date.
- Weddings: Cancellation terms are detailed in the wedding contract signed at the time of booking.
4. Check-in and check-out
Check-in is from 14:00. Check-out is by 10:00. Late check-out is subject to availability and may incur an additional charge. Early check-in requests should be made in advance.
5. Guest responsibilities
Guests are responsible for any damage caused to the property or its contents during their stay. Imba Matombo reserves the right to charge for damages. Guests are expected to behave respectfully towards staff, other guests, and the property.
6. Liability
Imba Matombo shall not be liable for any loss, damage, or injury to guests or their belongings unless caused by the negligence of the hotel. Guests are advised to arrange their own travel insurance.
7. Pricing
All prices displayed on this website are indicative and subject to change. Confirmed pricing is provided in your booking confirmation or event quote. All rates are in USD unless otherwise specified.
8. Governing law
These terms are governed by the laws of Zimbabwe. Any disputes shall be subject to the jurisdiction of the courts of Zimbabwe.
9. Contact
For any questions regarding these terms, please contact:
info@imbamatombo.com
3 Albert Close, Glen Lorne, Harare, Zimbabwe